AI Agents Statistics 2025: Market Growth, Adoption Rates, and Future Trends
Uncover AI agents impact in 2025 with growth projections, industry adoption rates, and how they’re reshaping customer service, productivity, and business operations.
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AI agents are programmed to automate repetitive tasks in various industries. Considering the growth of AI usage, various AI agents are available today. Each of these agents performs unique tasks to streamline workflows.
In this post, we’ll go through some important AI agents statistics for 2025.
Key Takeaways
- The AI Agent market size is expected to grow to $47.1 billion by 2030.
- 80% of the retail and eCommerce industry has adopted AI agents
- 70% of people have used AI agents to book flights
- 30% of Fortune 500 companies will provide services through an AI agent by 2028
- By 2030, 80% of customer interactions will be handled by AI agents
- Programmers who use AI agents have reported completing their tasks 126% faster
AI Agents Market Size
Due to the growing popularity of AI models like ChatGPT and Perplexity, the market for AI agents is seeing exponential growth.
In 2023, the AI Agents market size was estimated to be at around $3.52 billion. However, it’s expected to reach $47.10 billion by the end of 2030. This is largely due to AI agent adoption in cloud-based services and automation tools.
| Year | Market Size (USD Billion) |
|---|---|
| 2023 | 3.52 |
| 2024 | 5.1 |
| 2025 | 7.38 |
| 2026 | 10.69 |
| 2027 | 15.48 |
| 2028 | 22.42 |
| 2029 | 32.46 |
| 2030 | 47.1 |
Source: MarketsandMarkets
AI Agents Adoption and Usage
Since AI Agents can perform a variety of tasks across multiple sectors, some industries demand more agentic intervention than others. Here’s a table that showcases the usage of AI agents in different industries.
| Industry | AI Agent Adoption Rate |
|---|---|
| Banking and Financial Services | 68% |
| Technology | 60-65% |
| Pharmaceuticals and Healthcare | 52% |
| Retail and eCommerce | 80% |
| Manufacturing | 28% |
| Infrastructure and Transport | 20-22% |
| Media and Entertainment | 10–12% |
Source: The Economic Times, Statista
AI Agents in Online Shopping
From guiding the customer’s buying journey to answering quick queries and resolving issues, AI agents are now extensively used in multiple online shopping categories. We’ve outlined this in the table below:
| Product | Percentage of Consumers in AI Adoption |
|---|---|
| Flights | 70% |
| Hotels and Resorts | 65% |
| Consumer Electronics | 59% |
| Beauty Products | 56% |
| Clothes | 53% |
| Over-the-counter medicine | 51% |
| Regular groceries | 45% |
| Snacks | 45% |
Source: Statista
AI Agents in Fortune 500 Companies
Even the likes of the Fortune 500 companies are shifting their priorities to AI agents for handling simpler tasks. This gives them the leeway to tackle more challenging aspects of their industry. In fact, 30% of the Fortune 500 companies will use a single, AI-enabled channel by 2028 for their services.
Source: Gartner
AI Agents in Customer Service
Customer service is one of the largest sectors that’s aiming for AI agent implementation. Here are some interesting statistics:
- 80% of all customer interactions will be handled through AI by 2030
- 90% of businesses consider AI agents to give them an edge over their competitors
- Customers like brands that are using AI agents too. In fact, 54% of customers prefer brands that use AI agents for their customer service.
- 81% of customers would rather deal with an AI agent before contacting a human agent for query resolution
AI Agents and Productivity
Everyone considers AI to be an excellent tool for optimizing productivity. Well, with AI agent usage and adoption on the rise, here’s how it’ll affect productivity levels in different sectors:
- Generative AI agents have helped 90% of companies streamline their workflow
- 79% of employees believe that AI agents have optimized their business methods and performance
- Programmers using AI agents can reportedly complete their tasks 126% faster than those who don’t use AI agents
- AI agents help in creativity and inspiration as well, according to 38% of employees
Future of AI Agents
We’ve already talked about the growth of the AI agent market to $47.1 billion by 2030. Apart from this, 93% of IT leaders want to implement AI agents for their business processes by 2027, and half of them have already done so.
However, AI agents aren’t without their issues, and one major concern is that of data privacy and protection. 63% of customers believe that generative AI has a chance of compromising their privacy.
Based on these facts and figures, it’s challenging to determine the actual growth and adoption rate of AI agents. Unless a strong security framework is introduced to ensure customer data protection, the growth of AI agents will progress much slower than expected.
Source: Salesforce, IAPP